Refund policy
Returns & Exchanges Policy | Remal Art
Welcome to Remal Art. We’re delighted that you have chosen our luxury wall art for your space. All Remal Art canvases are produced, printed, and stretched over wooden frames specifically for your individual order, with a focus on precision and high-resolution printing (300 DPI). Our returns and exchanges policy is set out below.
1. Cases Eligible for a Free Exchange or Full Refund
We stand behind the quality of our products until they arrive at your door. You may request a replacement or a full refund, without paying any shipping costs, only in the following cases:
- A clear manufacturing defect in the printing or colours.
- Receiving a canvas in a size or design entirely different from the order placed on our website.
- Damage to the canvas or wooden frame during domestic shipping and delivery.
2. How to Submit a Claim
- You must submit your exchange or return request within a maximum of 3 days from the date you receive your shipment from the shipping carrier.
- Please contact our customer support team through the store’s official WhatsApp number and provide a clear photo or short video showing the damage or manufacturing defect before installation. This will be compared with the product photo taken at the print shop before packaging.
- The canvas must remain in its original condition, with all its protective packaging, and must not have sustained any additional damage.
3. Cases Not Eligible for Returns or Exchanges
As our artworks are made to order according to each customer’s selected specifications:
- Returns or exchanges are not available for a change of mind or if the customer selects a size that is unsuitable for their wall space. Please carefully review and confirm the dimensions listed in the product descriptions before completing payment.
- Damage caused by improper installation or misuse after delivery is not covered.
4. Refund Process for Approved Returns
Once your request has been approved, your refund will be issued directly to the payment method used for the purchase (mada, Visa, or Apple Pay). Processing takes 3–7 business days, depending on your bank’s policy.
We’re always happy to help and are committed to your complete satisfaction.
Customer Support Team
Remal Art